Last updated: January 2025 · Gilbertsville Farmhouse, South New Berlin, NY
Privacy Policy
Gilbertsville Farmhouse ("we," "our," or "us") respects your privacy and is committed to being transparent about how we collect and use information. This Privacy Policy applies to our website at gilbertsvillefarmhouse.com, our SMS text messaging program, and any forms or booking tools we operate.
By using our website or providing us with your contact information, you agree to the practices described in this policy. If you have questions, see our contact information below.
We collect information in the following ways:
Section 01
Information We Collect
Information you provide directly
— When you fill out a contact or inquiry form, join a waitlist, book a retreat, or opt in to SMS messaging, we collect your name, email address, phone number, and any other details you voluntarily share.
Booking and transaction information
— When you make a reservation or purchase, we may collect billing details and preferences related to your stay or event.
Automatically collected data
— When you visit our website, we automatically collect certain technical information through cookies and analytics tools, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
Communications
— If you contact us by email or phone, we may retain records of those communications to respond to you and improve our service.
We use the information we collect to:
Section 02
How We Use Your Information
— Respond to inquiries and fulfill bookings, reservations, and retreat registrations
— Send booking confirmations, reminders, and logistical communications related to your stay or event
— Send SMS text messages if you have opted in to our messaging program
— Notify you of upcoming retreats, events, or availability when you have joined a waitlist
— Improve our website, offerings, and guest experience through aggregate analytics
— Comply with legal obligations
We do not use your information to send unsolicited marketing emails. If you join a waitlist or inquiry list, we'll contact you when the relevant dates or information are available — and only then.
Gilbertsville Farmhouse operates an opt-in SMS messaging program for booking updates, event reminders, and retreat communications.
Section 03
SMS Text Messaging
Opt-in:
You consent to receive SMS messages by providing your phone number through one of our forms or by texting us directly. Consent is never a condition of purchase.
Message frequency:
Message frequency varies. You will not receive frequent or unsolicited messages — we text when there's something relevant to communicate about your booking or a retreat you've expressed interest in.
Message and data rates:
Standard message and data rates may apply depending on your mobile carrier plan.
Opt-out:
You may stop receiving SMS messages at any time by replying
STOP
to any message we send. We'll confirm your opt-out and send no further messages.
Help:
Reply
Data:
We do not sell or share your phone number with third parties for marketing purposes.
HELP
to any message, or email us at. office@gilbertsvillefarmhouse.com
We do not sell, rent, or trade your personal information. We may share information with the following categories of parties only as necessary to operate our business:
Section 05
Data Sharing & Security
Service providers
— Third-party tools we use to run our website, booking system, email, and SMS communications (such as scheduling software, email platforms, and our CRM). These providers are contractually required to protect your data and may not use it for their own purposes.
Legal compliance
— We may disclose information if required to do so by law or in response to a valid legal request.
Business transfers
— In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We use reasonable administrative, technical, and physical security measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Depending on where you live, you may have the following rights regarding your personal information:
Section 06
Your Rights
Access
— Request a copy of the personal information we hold about you.
Correction
— Request that we correct inaccurate or incomplete information.
Deletion
— Request that we delete your personal information, subject to legal obligations.
Opt-out of SMS
— Reply STOP to any message at any time.
Cookie preferences
— Manage your cookie settings via your browser or our cookie consent banner.
California residents (CCPA)
— You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information.
To exercise any of these rights, contact us using the information in Section 07.
If you have questions about this policy, want to exercise your data rights, or need help with our SMS program, please reach out:
Section 07
Contact Us
Email
Mailing Address
336 Coye Brook Road
South New Berlin, NY 13843
Phone
Business
Gilbertsville Farmhouse
South New Berlin, New York
